![]() |
|
Bookstore HelpPlease contact KI USA if the information you seek is not here, and we will include it.This page will provide you with a "how to" explanation of our shopping cart software, as well as troubleshooting and reporting problems with our website. If you ever have problems with the website or shopping cart, or you do not find help for your question here, we would like to know about it. Please contact KI USA via e-mail, or call our office at 206 286-1617 and leave a message. Contents of this page include:
How to Report a Problem with the Website or Shopping Cart1) Locate the URL of the problem webpage. Whenever you report a problem to KI USA, it is important that we have the exact URL of the page where the problem occurred. The URL is the address of the webpage, and it is usually located ABOVE the webpage you are on. For example, look directly above the top of THIS webpage, right now, and you should see a long white box with this URL address: http://www.kappelerinstitute.org/help.html. This box is where you will always find the URL of the webpage you are on. 2) Copy the URL of the problem webpage. To copy the webpage URL, highlight the entire text with your cursor, then press the key CTRL and C at the same time (this is for PCs, Mac users have a slightly different key set). Or, you can go to Edit, then Copy (using your Command bar or Toolbar). This should "copy" the URL to your clipboard. 3) E-mail the URL to KI USA, along with an explanation of what happened or what is wrong. Open your e-mail program and create a new e-mail message. Paste the URL into the text area, along with an explanation of your problem. You can send the e-mail to our e-mail address, or use our online Comment/Request Form. 4) Explain your problem as thoroughly as possible. In the e-mail, explain the problem you encountered. What did you do, and what happened? Did you notice anything unusual? Has this happened every time, or just this one time? The more information we have, the easier it will be to locate and correct the problem. 5) Include a phone number and times you can be reached. We might want to call you to find out more information, or answer your questions. Browser TroubleProblem Browsers:
Known Problems/Frequent Complaints:1) Credit card information is required to order complimentary materials. Credit card information is required during checkout, even if you are ordering only complimentary items (such as Introductory Packets). The shopping cart software will not allow you to complete your order without entering a valid credit card and expiration date. Your credit card will not be charged for complimentary items. You can avoid entering your credit card information by ordering Introductory Packets using our Comment/Request Form. 2) Books and recordings in Bookstore not alphabetized The software running our Bookstore program currently contains a glitch, and does not alphabetize the titles of books or tape codes properly. The company that makes the software knows about this problem, and it will be resolved once a software "fix" is available. In the meantime, you can use the Sorted Lists on the Catalog page to locate books listed alphabetically by title. You may also use the Search feature, located in the Bookstore webpages (top horizontal navigation bar). 3) International Addresses The shopping cart software does not allow much flexibility for those entering foreign addresses. Sometimes, when entering a foreign address, a state will be inserted in the State/Province field, and you will be unable to select a "Not Applicable" option. If this happens to you, just ignore the added State/Province, and complete your address in the other fields. When we receive your order we can correct the error. If you want to be assured that your mailing label is accurate, please send us a short note in the Comments box during checkout. If we have any questions, we will contact you by e-mail. 4) Ship to Multiple Addresses This option activates only after you have ordered at least 3 items, and we have discovered that shipping and handling fees are frequently not calculated properly. In the event that the fees are improperly calculated, KI USA will contact you with the correct total prior to shipping your order. If you wish to order only one item for yourself and one for another person, creating separate orders is the most reliable option. For more information on this feature, see Ship to Multiple Addresses in the Placing an Order in the Bookstore section below. Finding the Items You are Looking ForKappeler's Works
Forms, Webpages
Placing an Order in the BookstoreSelecting Items from the Bookstore Browsing the Materials Kappeler's works have been organized within the Bookstore by product type: Book, Audiobook, Audiotape, CD, VHS videotape, Newsletter, or Complimentary items. Select the category you are interested in to see what is available. These items should be arranged in alphabetical order* by title (book) or tape code (recordings). *Please note that the software is currently not alphabetizing properly. Another way to browse this material is to go to the Catalog webpage and browse the Sorted Lists. This will show you the formats each item is available in (for example, whether the recording is available on CD or VHS). Getting More Information about a Book or Recording If you would like more information on a particular item, you can get to the Product Detail page by clicking on 1) the graphic, 2) the title, or 3) the More Information link. The Product Detail pages provide you with a detailed synopsis, table of contents, and an excerpt (books only) of each item. You can also Search for a specific item by selecting the Search link (located on the bottom orange navigation bar). Ordering Materials Add to Cart Add to Wish List The Wish List link does not appear until you have Signed In. The Sign In link is in the top orange navigation bar on the Bookstore webpage. Once you have signed in, the link to your Wish List will appear in the same navigation bar. The Checkout Process The software for the checkout process is similar to most online stores. The Checkout Process begins when you click the Proceed to Checkout button and have an item in the shopping cart. Sign In You can Sign In to your account at any time, or create an account without ordering. To sign in, go to the Bookstore page, and click the Sign In link on the top navigation bar. If you order something without signing in, you will be prompted to sign in during checkout. When you sign in for the first time, you will be asked to provide basic information to Create A New Account. During future visits, you will need only to give your e-mail address and your password. NOTE: This software lets you have multiple accounts per e-mail address (you may have different accounts and passwords linked to the same e-mail address). This could potentially cause your password to be disclosed to other users of your e-mail address (see Forgot Your Password below). Forgot Your Password If you forget your password, just click the Forgot Your Password? button, and your password will immediately be e-mailed to you. NOTE: If you have multiple accounts on the same e-mail address, the password for the first account entered into the system will be sent. If this is NOT your password, please contact KI USA via phone or e-mail. Addresses Shipping and billing addresses are needed to complete your order. You will be prompted to provide these addresses prior to completing Checkout. You will need to give a "name" to each of your addresses in order to identify them. For example: Home, Work, PO Box, Bob, Sally, etc. Please choose a nickname for each address that will make sense to you. We recommend that you add all addresses to your account that you might ship to in the future (home, office, vacation home, friends or relatives you might send gifts to). If you add these addresses before you need them, it will make checkout easier and help avoid potential checkout problems in the future. See Manage Account Information below. Manage Account Information To manage your account information—add addresses, change your e-mail address or passwords, access your Wish List, or see your order history—go to the Bookstore page and clicking on Sign In (top navigation bar). Your account management options will appear. We recommend that you add as many shipping or billing addresses as you might need (especially potential gift addresses). This will eliminate potential problems or confusion during the checkout process. NOTE: Our software will never save your credit card information on our system. You will need to enter a credit card each time you check out. Ship to Multiple Addresses If you want to purchase items for yourself and for someone else, click this option. The Ship to Multiple Addresses option will only appear if there are 3 items or more in your shopping cart. During the Checkout Process, you will be prompted to select the shipping addresses for each item out of your address book. If you need to add a NEW address, click the Manage Addresses button at the top right of the screen. NOTE: The Ship to Multiple Addresses function does not always calculate the shipping and handling fees correctly. If the total on the invoice you receive online is incorrect, KI USA will contact you via e-mail with the actual costs prior to shipping your order. Coupons There is no need to enter a coupon code in order to complete an order. If you get a "coupon required" error message, make sure you are clicking the Proceed to Checkout button (bottom right), rather than the Apply button. Wish List If, at any time, you cannot complete the Checkout Process, we recommend that you use the Move to Wish List button to save your items in your cart. Exiting the shopping cart before checkout is complete will result in "emptying" your cart. The Wish List is a great place to store items you might consider purchasing at a later date. If you run across an item you are interested in, save it to your Wish List. You can easily remove these items if you change your mind. Credit Cards Valid credit card information (VISA or MasterCard) must be entered to complete ANY order online, even orders for complimentary items or mp3 downloads. KI USA does all our credit card processing in our office (not online), allowing us to ignore inappropriate fees or correct billing errors prior to charging your credit card. See Fees and Fee Corrections below for more information. Fees In addition to the price of the items you order, you might see the following fees on the final invoice:
|
|
|
Home | Contact Us | Site Map | KI USA Policies | Privacy Statement | Search the Bookstore
© 2006 Kappeler Institute USA, All rights reserved |
|